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Renting a property from Amber Homes

If you’re new to renting the process can be a daunting; What location is best? How much can I afford a month? Will I be eligible for this property? At Amber Homes our highly trained property professionals will guide you through the process, from that first viewing to the tenancy end date we will be on hand to ensure your renting experience is a positive one.


Tenants frequently asked questions:

Where can I view properties to rent?
You can view our available properties on our website, we also advertise on Rightmove, Zoopla, Primlocation and our property adverts are displayed in our high street office in Ripley. Once you have found the property you would like to view you can call our office and arrange the appointment.

View our available properties here


I’ve viewed a property; how do I apply?
If you have viewed a property that you would like to rent, then you will be required to complete an application form (See below for our downloadable forms). You will need to provide information about your employment, previous address’s, current landlord information and credit history. We are also required to check your eligibility to live in the UK, so ensure that you have ID readily available.

If the landlord is happy to proceed with your application, then we will require an application fee (See below for a list of our fees).

The tenancy will be granted subject to you passing a reference check, so if you have any credit issues which may show on a credit check, then it is best to declare them when submitting your application form.


Do I need a guarantor?

In some cases, a landlord may require you to have a guarantor, this is most common if your earnings are not deemed high enough to cover the rent or if you have adverse credit history. If you do require a guarantor, then you will need to pay a guarantor fee (See below for a list of our fees).


How much deposit do I need to pay?
Landlords will require a tenancy deposit to be paid before the tenancy commences, the deposit amount is dependent on the property you’re applying for and is listed on the property advert. If you have pets, then the landlord may require an increased deposit.

When a deposit is paid to us it is secured in a government backed tenancy deposit protection scheme. Amber Homes currently secures deposits in The Deposit Protection Service (custodial scheme).


What happens on the ‘move in’ day?
Before we can hand over the keys to your new property you will be required to visit our office and sign the relevant tenancy documents; Tenancy Agreement, Inventory, Deposit Information and other prescribed information. All tenants and guarantors will be required to be present at the move in appointment. The first months rent will also be payable on the move in day.


How do I report a maintenance issue?
If you have a maintenance issue at a property that we manage then you should report it immediately. We ask that you report all maintenance via our online maintenance software on our website click here. You should be aware that if you cause damage to your property then you will be required to pay for this at your expense.


What are my responsibilities?
Your tenancy should be conducted in line with the points set out in the tenancy agreement. In brief, your responsibilities as a tenant are to pay the rent by the date specified in the tenancy agreement, pay household bills on time, report damage/maintenance issues promptly and maintain the cleanliness of your property.


I want to move out; how do I end my tenancy?
If you wish to leave then you will be required to serve a written notice to our office, the length of notice that is required is usually set out in the tenancy agreement. You will usually be required to provide one months notice from the rent due date. You should tell us as soon as you have decided to move out so we can help with your next steps.


Application Forms

If you have viewed a property that you would like to rent, then you will be required to complete an application form. You may have been given the application form on the viewing, if not then please feel free to download one of the forms below and return to our office.

Individual Application Form (For applicants who are in employment or in receipt of pension)

Unemployed Application Form (For applicants who are not in employment)

Guarantor Application Form (To be completed by an applicant’s guarantor)


Tenants Fees

Fee & Description

Amount

Single Application Fee
The tenancy application fee includes the cost of referencing providing tenancy documents and protecting your security deposit with a scheme such as DPS. It covers the cost of one person.

£150.00 inc vat (£125.00 +vat)

Double Application Fee
The tenancy application fee includes the cost of referencing providing tenancy documents and protecting your security deposit with a scheme such as DPS. It covers the cost of two people.

£240.00 inc vat (£200.00 +vat)

Guarantor Fee
This fee is payable to cover credit referencing costs and providing a Deed of Guarantee as part of the Tenancy Agreement.

£66.00 inv vat (£55.00 +vat)

Tenancy Amendment/ Renewal Fee
This is the cost of preparing a new Tenancy documents and negotiating with your landlord for a further fixed term tenancy. The fee is payable by the party that requests the service.

£150.00 inc vat (£125.00 +vat)

Membership of an Ombudsman scheme

Amber Homes are a fully regulated company and member of The Property Ombudsman (TPO). We adhere to their code of practise, allowing for real peace of mind for all the clients we serve. For more information please visit https://www.tpos.co.uk

Amber Homes are not currently registered to a Client Money Protection Scheme